FitLevel — Support

Email support@gallapp.jp (GALL) with your iPhone model and iOS version.

Restore a purchase

Tap "Restore purchases" at the bottom of the plan screen. Plans bought with the same Apple ID come back.

Cancel

Cancel in iPhone Settings → your name (Apple ID) → Subscriptions. Cancel at least 24 hours before the free trial ends and you pay nothing.

Deleting the app does not cancel your subscription.

Move to a new iPhone

Your workout logs are stored on your device. Moving to a new iPhone from a backup brings them along. Deleting the app deletes your logs, and they cannot be recovered.

For Friends, tap "Link Apple ID" on the Friends screen to keep the same account on your new iPhone.

How is my next weight chosen?

If you hit the top of the rep range on every set last time, the weight goes up one step. If some sets fell short, you stay at that weight and add reps, and after two sessions in a row below the range it drops a little. Tap "Why" on an exercise to see the reason.

Reminders are not arriving

Allow notifications in iPhone Settings → Notifications → FitLevel. The Me tab shows your next reminder under Notifications.

Delete my data

Delete every log on your device with "Start over" on the Me tab.

Delete your Friends account with "Delete account" on the Friends screen. This also deletes it from our server.